Privacy Policy

Packet Ready ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile-first web application (PWA) designed for U.S. plumbing rough-in subcontractors.

By using Packet Ready, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our service, including:

• Account Information: Name, email address, phone number, and company details when you create an account
• Project Data: Project names, addresses, permit numbers, AHJ names, code standards (IPC/UPC), stage information (rough-in/top-out/final), and unit/area designations
• Documentation Records: Photos, images, captions, notes, checklist responses, and other field evidence you capture or upload
• Pressure Test Data: Test parameters including test type, units, readings, hold durations, timestamps, pass/fail status, and gauge photos
• Inspection Information: Inspection outcomes, notes, sticker/notice photos, and re-inspection dates
• Communications: Messages, feedback, and support requests you send to us

1.2 Information Collected Automatically

When you access our service, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Usage Data: Pages visited, features used, time spent on pages, click patterns, and app interactions
• Location Data: Approximate location based on IP address; precise geolocation if you grant permission for photo metadata
• Log Data: Access times, error logs, and performance data
• Offline Activity: Actions taken while offline that are queued for synchronization

1.3 Analytics and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This includes:

• Microsoft Clarity: For session recording and heatmap analytics to improve user experience
• LinkedIn Insight Tag: For advertising and analytics purposes
• Kit (ConvertKit): For email marketing and communication management

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our documentation and packet generation services
• Data Synchronization: To sync your data across devices and maintain offline functionality
• Packet Generation: To compile your field evidence, photos, test logs, and checklists into inspection-ready documentation packets
• Storage and Backup: To securely store your project data, photos, and test records
• Account Management: To manage your account, authenticate users, and provide customer support
• Communication: To send service-related notifications, updates, and respond to your inquiries
• Analytics and Improvement: To analyze usage patterns, identify bugs, and enhance app performance and user experience
• Marketing: To send promotional materials and product updates (you can opt out at any time)
• Legal Compliance: To comply with legal obligations and protect our rights

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

When you share packet links with general contractors, office coordinators, or inspectors, the recipients will have read-only access to the project documentation you've included in that specific packet.

3.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Analytics services (Microsoft Clarity, LinkedIn)
• Email service providers (Kit/ConvertKit)
• Payment processors
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Packet Ready, our users, or others.

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, or marketing purposes.

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure cloud servers located in the United States. We use industry-standard cloud infrastructure providers with robust security measures. For offline functionality, data is temporarily cached on your device and synchronized when connectivity is restored.

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4.3 Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your account information and project data directly through the app at any time.

5.2 Data Deletion

You can delete photos, projects, and other data through the app. To delete your entire account and all associated data, please contact us at privacy@packetready.com.

5.3 Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings.

5.4 Cookie Management

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our service.

5.5 Do Not Track

Our service does not currently respond to "Do Not Track" signals from browsers.

5.6 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

6. Third-Party Services and Links

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we use include:

• Microsoft Clarity: Privacy Policy
• LinkedIn: Privacy Policy
• Kit (ConvertKit): Privacy Policy

7. Children's Privacy

Packet Ready is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

8. International Users

Packet Ready is designed for use by plumbing contractors in the United States. If you access our service from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and we operate. By using our service, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: